Thinking Thursday: Tony Salvador: The listening bias

Listening to both customers and colleagues to gather insights and information is a key ability that successful people possess. Tony Salvador shares some strategies for being a better listener : to lose preconceptions, to be vulnerable and open to new ideas, and to not be afraid to hear what we’d rather not hear.

Can’t see the video? You can watch it right here.

Every week I choose a video that I think you need to see and believe will inspire some new thinking. You can find the rest of the collection right here.

Image by TED.com