Here’s a Lesson in Empathy

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Empathy is such a big part of designing a small group ministry strategy that actually connects unconnected people. You can’t expect to do much unless you learn how to think like an unconnected person. See also, Do You See What They See?

And that’s why I love this video that was shared by Tim Brown, IDEO’s CEO and President. Shared originally by Cleveland Clinic CEO Toby Cosgrove, MD, with his staff during his 2012 State of the Clinic address on Feb. 27, 2013. I think you’ll agree the video casts a powerful vision and makes quite an impression.


Patient care is more than just healing — it’s building a connection that encompasses mind, body and soul.

If you could stand in someone else’s shoes . . . hear what they hear. See what they see. Feel what they feel. Would you treat them differently?

Image by Cleveland Clinic

Can’t see the video? You can watch it right here.

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